FAQS

Spectator
Cheer on your family and friends  and enjoy the electric atmosphere of Gladiators Experience! Includes access to The Vault, Archive and designated viewing areas where you can support Contenders during each event. A Spectator ticket also gains access to the food court, merch superstore and a children’s soft play area.                  

Adult Contender (16+)            
Live out you Gladiators dreams! Enjoy 75-minute access to the Adult events, featuring The Wall, Duel, Hang Tough, Unleash and the Eliminator, plus access to The Vault, Archive, Viewing Areas, food court and merch superstore. Please note: some events are subject to height restrictions.     

Junior Contender (5+)             
Live out your Gladiators dreams! Enjoy 75-minute access to the Junior Events: The Wall, Duel, Hang Tough, Unleash, Gladiators Training area and the Eliminator, plus access to The Vault, Archive, Viewing Areas, food court and merch superstore. Please note: some events are subject to height restrictions.              

Family Contender (2-8 people)       
Enjoy Gladiators Experience as a family! A family ticket allows a combination of Adults and Juniors to enter the Arena and take on the events. Parents/Guardians wishing to enjoy the Arena with a child should purchase a Family Contender ticker in order to access Junior Events. Please note: Juniors will not have access to Adult only Events.

VIP Ticket        
This includes:
- 1 Adult or Junior Contender ticket (VIP Family Contender tickets are also available)
- Early access to the venue and the Arena ahead of general admission, allowing for reduced capacity event play.  
- Official Contender uniform                 
- Contender participation medal       
- Digital video highlight reel  

A Family Contender ticket allows for Adults and Junior to enter the Arena and participate in events together.  Adult Contender tickets will grant access to the Adult Events ONLY. Only Adults holding a family Contender ticket will be allowed access to accompany Juniors onto junior events. Juniors will not be allowed to access Adult Duel.

Your participation in each event will be recorded and assigned to your wristband (please see RFID below). At the end of your time in the arena, you will be able to purchase a video highlight reel of your time as a Contender!                

Please note: if you have a VIP ticket, this is included in your ticket.

Yes. Physical Tickets are not available on site; advance booking is highly recommended to avoid disappointment.                

QR codes for ticket purchases can be found at the main entrance and require a smartphone.

Yes, you can change the date and / or time of your booking through our Manage Booking portal for a small admin fee of £2.50.

Junior Contender tickets are available from 5+. Adult Contender tickets are available for those aged 16+. Spectator tickets are open to all ages.

Certain events are subject to strict height requirements, unrelated to ticket type. These are for safety reasons and allow for Contenders to have the best experience possible.

Junior ticket holders who meet the minimum height requirements will be permitted on The  Adult Eliminator and Hang Tough. Only Adult / Adult Family Ticket Holders will be permitted on Adult Duel. Junior and Family Tickets are permitted on Junior Duel.

Clothing: Contenders must be in comfortable sportswear or an official Contender uniform (available to purchase in advance or at Gladiators Experience, subject to availability). T-shirts, long-sleeve and long pants or shorts are all approved attire for the Arena.

Jeans, cargo pants, skirts and hoodies are NOT allowed on the event equipment for safety reasons.

Footwear: All contenders must be wearing suitable sports trainers. Formal shoes, boots, open toes, high heels or bare feet are NOT allowed on the event equipment.

There is no dress code for Spectator tickets.             

No loose items of clothing are allowed within the Arena and must be placed within the lockers or left with Spectators. Hats, glasses, mobile phones, wallets and jewellery must be removed to prevent, loss, damage or injury.    

Safety equipment for all events will be provided upon entering the arena. Only Gladiator Experience safety equipment is permitted within the Arena.         

Sportswear bags are permitted for Contender ticker holders only. All bags will be searched upon entry.        

No bags over the size of A4 or with more than two compartments will be permitted on site.

Professional cameras and recording equipment are prohibited from Gladiators Experience. Camera phones and personal cameras are permitted at Gladiators Experience but restricted to Spectator areas only and are strictly prohibited from the Arena. Under no circumstances must cameras be taken into the locker and changing rooms.

Free lockers are provided for all Contender ticket holders. Situated before you enter the Arena, the locker room has ample storage and changing rooms available. Contenders are not permitted to take baggage into the Arena. Lockers must be emptied as you leave the arena at the end of your session. All items are left at your own risk.

There will be a designated area for storage of prams and buggies. Items left in this area are done so at your own risk. Children must NOT be left unsupervised.

Please arrive 15 minutes before your designated entry time, selected at the point of booking. Once inside Gladiators Experience, we recommend Contenders complete their 75 minutes of Arena play first and enjoy the rest of the experience at your own pace afterwards.  

Each Contender will have 75 minutes of free play in the arena on their designated events. This is tracked via a supplied RFID wristband; your time will begin from the moment you scan into your first event. To ensure you have the best possible experience, it is strongly recommended you tackle the Eliminator first!

When you arrive at Gladiators Experience, you’ll be issued an interactive RFID wristband based on your ticket type (Adult, Junior, Family or VIP).

Head over to the Registration desk to scan your wristband on entry. Once scanned, you’ll choose whether you’re registering as an individual Contender or as a family group and pick your Contender name(s) for the leaderboard.

When you’re ready, make your way to the Kit Room to collect your safety equipment before heading into the Arena to take on the events.

Your RFID wristband tracks your performance throughout your Gladiators Experience. Simply scan your wristband as you enter each event, then head to your designated lane to take on the challenge.

Here’s how scoring works across the Arena:

Duel – Win / Loss / Draw         
Hang Tough – Time to completion or failure                
The Wall – Time to completion or failure      
Unleash – Time to completion or failure       
The Eliminator – Time to completion or failure

Your results will be displayed as you exit each event, so you can see exactly how you performed.

You can also track your scores at any time by scanning the QR code on your wristband using your smartphone. The fastest Contenders will earn their place on the Experience Leaderboards.

At the end of your time in the Arena, you will be able to purchase a Video Highlight Reel  of your time as a contender. VIP ticket holders already have this included in their ticket type.

When you scan into each game,  there will be a screen displaying your remaining time in the Arena. Once this reaches zero, you will be asked to leave the Arena and head back to the locker room and return your safety equipment. There will be a small grace period so if your time runs out in the queue, you will be allowed to finish the event.

There will be ambient music and interactive audio throughout Gladiators Experience. Both static and roaming lights will be utilised throughout the experience; there will be no use of strobes or special effects.  

We have worked closely with the Gladiators  to arrange meet and greet opportunities throughout the duration of the experience.  Please keep an eye on our Gladiators Experience social channels to see when your favourite Gladiator is on site. To make sure this experience is fair for everyone, tickets are limited per session and can be bought as an upgrade at the point of ticket purchase.

Yes! If you have already purchased a ticket, please look out for an email offering the upgrade for your selected date if you opted in for additional messaging.              

If your favourite Gladiator is appearing on a different date than your current ticket, you may adjust the date and time of your booking for a small admin fee of £2.50

Meet and Greet upgrades will also be available on site from the superstore and inside the Vault, depending on capacity.

Gladiators appear at three Meet & Greet sessions each day. If you have a Contender Arena ticket, we recommend attending the session closest to either before or after your Arena time.

 Saturday

12:00pm – 1:00pm

2:30pm – 3:30pm

5:30pm – 6:30pm

Sunday & Weekdays

11:30am – 12:30pm

2:00pm – 3:00pm

4:00pm – 5:00pm

Two Gladiators are scheduled to appear at each session (as previously advertised), but appearances may be subject to change due to circumstances outside the promoter’s control.

All timings are subject to change.

No. Approved essential companions/carers do not require a Meet & Greet ticket.

No. The Meet & Greet is a separate add-on and must be purchased in addition to a VIP ticket.

One parent or guardian may accompany a child who requires supervision without needing an additional Meet & Greet ticket. 

Please note: parents/guardians without their own Meet & Greet ticket may accompany the child but cannot appear in photographs taken with the Gladiators or request an autograph. 

Fans will enter the private Meet & Greet and get one photo with the Gladiators and request one autograph per Gladiator.

Please note that other fans will also be waiting to meet the Gladiators and event staff will politely ask you to exit the room once you have your photo & autograph. 

The Meet & Greet is located inside the Vault, head left from the main entrance and past the archive to the Atlaspheres. The Meet & Greet area will be clearly signposted on your chosen day.

The Meet & Greet is an informal opportunity to meet the Gladiators in a private room away from the Arena. The space is step-free and wheelchair accessible.

Numbers are capped, but there may still be some queuing depending on demand. When you reach the front of the queue, you’ll have the opportunity to meet the Gladiators, request autographs, and take photos. After meeting them, you’ll be asked to exit the room so other guests can enjoy their experience.

If you or your child have specific access or support requirements, our on-site team will be happy to assist on the day wherever possible.

Your Meet & Greet ticket allows a single-use entry to one of the advertised sessions on your visit day. If you miss one session, you may attend another available session that day.

Please note: re-entry is not permitted once you have used your Meet & Greet ticket.

No. Meet & Greet tickets allow a single-use entry only. Re-entry is not permitted once you leave the Meet & Greet room.

Yes. One autograph and photo with the Gladiators are included in your Meet & Greet ticket at no extra charge. Guests are welcome to bring their own items to sign.

A special souvenir autograph booklet will also be available to purchase separately.

Yes. Meet & Greets are suitable for Gladiators fans of all ages.

We’re working closely with the Gladiators to arrange Meet & Greet opportunities throughout the duration of the Experience. Any additional dates will be announced if confirmed.

No. Meet & Greets are separate from Arena challenges. They are an opportunity to meet the Gladiators, take photos, and collect autographs.

No. You do not need an official Contender Uniform to take part in the Gladiators Experience.

Unused uniforms can be exchanged for an alternative size at the Kit Room or Gladiators Superstore within the Gladiators Experience, subject to availability.

Yes. Contender uniforms are available to purchase on the day from the Kit Room or Gladiators Superstore within the Gladiators Experience, subject to availability.

Pre-purchased Contender Uniforms are collected on the day of your visit from the Kit Room within the Gladiators Experience.

Train: Birmingham International train station is located on site, approximately a five-minute walk from Gladiators Experience.    

Bus: National Express and Megabus both service Birmingham International airport; from here it is a 90-second monorail to the NEC. Local visitors can utilise the West Midlands Bus Service, taking the number 37 bus from the surrounding areas. Please check your trave details ahead of arrival.           

Air: The venue is directly connected to Birmingham International Airport. A 90-second monorail runs every 2 minutes.

Parking is available at the venue. Parking is NOT included in your Gladiators Experience ticket – we recommend you book your parking via the venue website ahead of your visit.

The NEC is clearly signposted from all major motorway routes including the M43, M40, and M6. Please use postcode B40 1NT in your satnav to arrive at the NEC site. From here, please follow signposts to your dedicated parking area.

Once parked you may utilise the on-site free bus service, or a short walk  5 – 10 minutes, to reach the Gladiators Experience.

The Gladiators Experience is open:

Friday: 4pm-9pm         
Saturday: 9am – 9pm                 
Sunday: 9am – 6.30pm

School Holidays, Monday – Sunday: 9am- 6.30pm                 

The Vault, Archive and Spectator areas of Gladiators Experience are fully accessible. There are dedicated accessible toilets located adjacent to the food court.   

We strongly recommend talking to a medical professional if you have any doubt about entering the arena.

Gladiators Experience will contain a collection of dynamic sounds, music, cheering, background noise, whistles and sound bites that some people with hearing sensitivities may find distressing.         

Although no strobes or flashing lights are used throughout the experience, there will be a variety of changing lighting states and colours as you move through the event space.

The Gladiators Experience is designed to be a fun and challenging experience. Ticket holders with a known medical condition should consult a medical professional before entering the Arena.

An essential companion ticket is provided, free of charge, to those customers who would be unable to attend without help and support of another person. Add a ticket for your Essential Companion at checkout and your request will be reviewed by the ticketing team.

Water and sports drinks are permitted within designated areas of Gladiators Experience. Fizzy drinks are not permitted outside of the food court.  

There is an on-site food court offering food and drink, with free to use water stations throughout the Arena.               

Both food and drink are NOT permitted to be consumed in the Gladiators Vault / Archive areas.

Contenders requiring medication must store everything in their lockers within the arena. Alternatively, medication such as inhalers etc, can be signed into our medical staff for quick access on the events and collected at the end of your time in the Arena.

Yes! The Gladiators Experience has a superstore packed full of exclusive Gladiators Merchandise. Access to the superstore is only available from within the Experience to those holding a ticket.